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Supported Products
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Operating Systems
- Microsoft® Windows® family of operating systems
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Microsoft®
Windows® 98 Second Edition, Microsoft® Windows®
Millennium Edition, Microsoft® Windows® 2000
Professional, Microsoft® Windows® XP Home Edition,
Microsoft® Windows® XP Professional Edition, Microsoft®
Windows® XP Media Center Edition |
Hardware
- Pre-purchase consulting
- Hardware installation support and troubleshooting
- Hardware failure troubleshooting
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Peripheral equipment
- Printers
- Scanners
- Multifunctional devices
- Digital cameras and camcorders
- Flash drives and memory cards
- PDA and handheld devices
- Purchase consulting
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Networking
- SOHO network setup and configuring
- Wired/wireless networks
- Internet connection sharing
- File and printer sharing
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Security and privacy protection
- Spyware, hijackers, adware
- Viruses removal
- Configuration of security and privacy protection
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Norton Internet Security,
Avast, McAfee, Trend Micro PC-cillin, Panda Antivirus,
Kaspersky Anti-Virus, AVG, Zone Alarm, Sygate, Agnitum
Outpost, Kerio, Ad-Aware, SpyBot, Microsoft AntiSpyware,
WebRoot Spy Sweeper, Spyware Doctor, Adaware Away,
HijackThis |
Internet related software
- Browsers
- E-mail clients
- Instant Messengers
- Download Managers
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Internet Explorer, Netscape
Navigator, Opera, MyIE2, Mozilla Firefox, Maxthon,
Outlook Express, Microsoft Outlook, The Bat, Incredimail,
Eudora, Gmail, ICQ, Miranda, SIM, Trillian, MSN
Messenger, AOL Messenger, Yahoo! Messenger, mIRC, Windows Messenger,
FlashGet, ReGet, GetRight, Download Accelerator Plus |
System maintenance and configuration
- System check and optimization
- Timely back-up and system restore
- Troubleshooting system error messages
- Driver installation and update
- Assistance with administrative issues
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Office Products
- Pre-purchase support
- How-to questions
- Support and daily maintenance
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Microsoft Word, Microsoft
Excel, Microsoft Access, Microsoft PowerPoint, Adobe
Acrobat, Acrobat Reader, OpenOffice |
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Popular software products |
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Ahead NERO, Roxio Easy CD
Creator |
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Windows Media Player, BS
Player, Real Player, QuickTime, WinAmp, iTunes for
Windows, WinDVD, PowerDVD |
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DirectX |
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ACDSee, IrfanView,
Microsoft Image Viewer, XnView, The GIMP |
- File compression utilities
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WinZip, WinRAR, 7-zip,
ZipOne |
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Total Commander, FAR
manager, Moonlight Commander |
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BCompTecH
Support vs. Computer Manufacturer Support
The helpdesk
and troubleshooting services include:
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General computer advice,
recommendations on upgrades/updates and application
training ("how-to")
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New hardware/software installation and
configuration
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Driver update, selection, and
recommendations
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Troubleshooting system and application
errors (excluding error messages related to computer
programming languages, script programming and
debugging)
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Remote diagnostics of computer
hardware and software components
Performance optimization
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Phone support only in an emergency,
when you don't have Internet access
Foot Note
1. Microsoft, Windows, Windows NT, Internet
Explorer and other Microsoft products referenced
herein are either trademarks or registered trademarks
of Microsoft Corporation.
2. Netscape, Netscape Navigator, Netscape
Communicator are registered trademarks of Netscape
Communications Corporation in the U.S. and other
countries.
3. AOL is a registered service mark of
America Online, Inc.
4. The online troubleshooting services exclude any
physical configuration and repair of hardware
5. On-Site troubleshooting services
includes
physical configuration and repair of hardware and
software
All other trademarks are the property of
their respective owners. |
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