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Remote Diagnostics is
the core of BCompTecH.com's proprietary software suite
TekLink™ that facilitates remote diagnostics and repair
of your PC. You can download it from our website and
install onto your computer during registration or
anytime later. TekLink™ will make our further service
quicker, easier and more effective. Installed on your
computer TekLink™ appears in your Start menu and in
Program files. This is where you can find it if you want
to easily access our Helpdesk and other services. The
icon on the Desktop of your computer allows you to get
there by a simple click.
TekLink™ helps you to:
Save time. It takes just a few minutes to check the
configuration, components and software installed on your
PC. This will eliminate the need for you to answer
technical questions about your computer to which you
might not have the answers.
Perform accurate diagnostics.
The program scans your PC for conflicts, errors and
malfunctions. This will enable our Experts to resolve
problems much faster.
Get immediate response.
All diagnostics and repair are in real-time mode. We
start processing your inquiries immediately.
Installing and using TekLink™ does not require special
IT knowledge. All you have to do is to follow the
step-by-step instructions on the screen. The diagnostic
data will be collected and sent to our Experts
automatically.
TekLink™ suite includes the
following modules:
Remote Diagnostics
-- collects the information about your computer
configuration and the software installed on it. If
needed for problem resolution, this data can be
immediately sent to our Experts for analysis.
Screen Sharing --
allows our Experts to manage your computer via Internet.
This feature can be used for faster remote resolution of
computer problems and remote training.
Check Update --
allows you to download and install updates to TekLink™
suite automatically or on demand.
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Screen Sharing is an
advanced technology designed for the most effective
resolution of computer problems and remote training.
Built into our proprietary software suite TekLink™, this
tool enables our Experts to connect to your computer via
the Internet in order to see your screen the way you do
and show you a solution on your computer in the real
time mode. This feature is as effective as having an
Expert sitting right next to you showing you how to fix
a problem.
Used in combination with chat, Screen Sharing allows
fast and easy problem resolution. It is especially
effective when a problem description or the instructions
on how to solve the problem are too complicated. Just
grant our Experts access to your computer and they will
take all the necessary steps to resolve a problem.
Screen Sharing is also an excellent solution for those
who want to improve their computer skills and technical
knowledge. As you watch Expert's actions on your screen,
you can ask questions or make comments. As a great
visual tool, Screen Sharing makes online repair and
support even more user-friendly and convenient.
The Screen Sharing module is an absolutely safe
application (see our Privacy Policy
) and may be used
only upon your explicit permission. Our Experts cannot
access any private information or documents on your
computer. Moreover, you can monitor the Expert's actions
in real time and terminate the sessions any time with a
simple key combination (Ctrl+Break).
TekLink™ is an entirely safe and reliable program. You
have full control over its usage and all actions are
performed only upon your explicit consent. The collected
information is transferred for technical analysis to our
Experts and cannot be transferred to any third party. We
have designed TekLink™ in such a way that it does not
collect private or confidential data. For more
information on this issue please see our Privacy Policy
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