Thanks much for the help. Tell your boss to give you a raise. I'm recommending your service to friends.

Okay - thanks a million - you and your colleagues are the most valuable things on the Internet...

I was surprised at how quickly you found your way. I must say I was a bit hesitant on giving such access; however, it is quite effective!

OK. Thank you very much. I think I learned something from this. It's great. Again thanks.

I have seldom come across a group of people so knowledgeable, so patient, so understanding, and ultimately so effective as the people I was working with. I have experience with a few other online tech services, and none of them provide the level of professionalism I found with your people.

I wrote to your people this morning following three days of interaction with various staff members following a major computer crash and subsequent efforts at restoration.

Basically what I said in thanking them was that, as an intermediate user, at I have seldom come across a group of people so knowledgeable, so patient, so understanding, and ultimately so effective as the people I was working with. I have experience with a few other online tech services, and none of them provide the level of professionalism I found with your people.

I am an international development consultant, working in underdeveloped counties, most for the US Government's AID program. So I am frequently in countries that do not have any substantial degree of computer expertise. Therefore, the knowledge that I can dial you up from anywhere in the world is a huge comfort to me.

I have a mailing list of some 100 friends who are colleagues, and who often face the same problem. I have just sent the entire group a memo basically saying what is above and giving them your URL. I hope something nice happens as a result.

I am very grateful to you for the online service you provide - very little time waiting, almost instant reply, a caring tech support expert on the other hand ready and waiting to come to my rescue with 100 different tools in his arsenal bag. You are a good value in two ways: you are always there online, and I have peace of mind knowing that you are there in case of trouble with my computer hardware or software.

I think you are a very good value.

It is my sincere pleasure to advise you of my very favourable experiences with BCompTecH. Please note that "experiences" is plural because I have had occasion to use the service several times. I am unfortunately somewhat of a computer idiot and find that I get myself in trouble from time to time. Prior to utilizing your service I had been relying of other similar online repair and help companies, but I must say in all sincerity that yours is not only the best, your people are extremely knowledgeable, pleasant to work with and professional. I would not hesitate to provide you with a recommendation to anyone at any time and, as a matter of fact, have recommended BCompTecH to many of my friends and colleagues. I hope you are very successful in increasing your service to people all over the world.

Actually, I rather think that BCompTecH should have been named 'Dead Repair', for when an operating system gets glitches, one is rather dead in the water. I subscribed in July of 2001, and in the first two weeks, I forwarded every issue that remained unresolved in my mind, more importantly in my computers' mind, in spite of Norton, McAfee, Microsoft, AutoDesk, Hewlett-Packard, etc. I believe the total came to 29 issues, and I got profound (Live Repairs' description) answers to 11 of the issues, and meat and potatoes answers to the remaining 18. I am a computer guru (other people's description) and so should have known the answers to these 18 burning problems, right? Wrong! I just don't have the time to keep up with all that needs to be kept up with. I have migrated (or should I say migrained!) from Windows 98 Second Edition to Millennium to Windows 2000 to Windows XP, and BCompTecH has certainly been an invaluable aid in making the transitions. They don't always get it right the first time, but even when they do, they persist in offering alternate solutions. Being a consultant who rarely understands the depths of the problems I consult on, I like this approach.

Online technical support (Microsoft, Hewlett Packard) is getting better all of the time, but I do not foresee the day when I can get by without BCompTecH. I bought a generic wireless keyboard for my HP notebook, made by a very reputable company in Taiwan, an OEM outfit that does not see fit to put any data about their company on their retail boxes. In short, a cheap, and potentially elegant, solution to working in places where liquid spills are not only a real problem but a very common occurrence. Well, the drivers for this wonder did not work with Windows XP, but they doggone made sure about a dozen of my other drivers did not work either. HP and Microsoft both told me that I made a mistake in purchasing this keyboard, and suggested that I save all my data files and use my recovery disks! BCompTecH, with very little information off the box, gave me the name and web page of the manufacturer, and suggested that though the manufacturer did not have Win XP drivers for this model, that some other model that has Win XP drivers might just work. Well, to make a long story even longer....well, lets just say that I downloaded drivers for an alternate manufacturer and all works well, and better yet, I just got an e-mail from the OEM manufacturer informing me that an XP driver is now available. It took me a whole 3 hours of deleting .inf files to make things right, yet I shudder to think what the recovery disk solution would have taken. I work in CAD and GIS, have over 30 GB of software on my notebooks, and do not want to go with a total reinstall.

My initial subscription was dirt-cheap. I felt guilty about the amount of issues I presented them. Plus, I have 3 workstations and 2 notebooks at my residence, and 1 subscription covers all! I average over $2,000 per annum on incident fee based technical support with the Big Boys. I should say I did average that before BCompTecH. I rather think they are now as happy as I am, seeing as how they felt it incumbent to refund my incident fees 50% of the time because their solutions were no solutions at all. They should emulate BCompTecH's track record in my book!

BCompTecH's support technicians have so far answered every question I have put to them, and I have asked some very esoteric questions.

I am also quite pleased not having to listen to "Your call is very important to us. There are 1,376 callers before you." for two hours before getting someone who doesn't understand my problem or how to fix it.

I have been a system analyst and programmer since the late 1960's. I have found it very difficult to find tech support people who know more than I do. When I usually call or email tech support, I am usually teaching them about Windows or Windows apps. This is not the case with the people at BCompTecH. They have so far answered every question I have put to them, and I have asked some very esoteric questions. Once I asked a question about VBA and got the response, "We do not support VBA but perhaps this will work...." It did work. I am also quite pleased not having to listen to "Your call is very important to us. There are 1,376 callers before you." for two hours before getting someone who doesn't understand my problem or how to fix it. The BCompTecH website stated that tech support is available 24 hours per day. I did not believe that. I have a sleep disorder, so I emailed a question at 3:30AM expecting a response the next morning. I was quite pleasantly surprised when I received a response in a couple of minutes. I have found BCompTecH to be the best bargain I have found on the Internet and would recommend the service to anyone who has considered drop kicking a desktop or turning a laptop into a Frisbee.

I have found BCompTecH to be the best bargain I have found on the Internet and would recommend the service to anyone who has considered drop kicking a desktop or turning a laptop into a Frisbee.

I do appreciate you trying to help me even though VBA is not supported by your program. BCompTecH has been a very pleasant experience since I started using it.

Every time I've added new software, or there's an upgrade, BCompTecH has been there to fix the inevitable ripples, the conflicts of programs, the frozen screens, the hiccups of the digital world.

As an independent, there is no such thing as an MIS department. There is no "computer guy" to come on the spot and fix a frozen screen (and when there is one - it's a 2-day wait at $50-$75/hr). I'm highly dependent on having my PC in tiptop shape to manage both my business and personal affairs. Every time I've added new software, or there's an upgrade, BCompTecH has been there to fix the inevitable ripples, the conflicts of programs, the frozen screens, the hiccups of the digital world. Even at 2:00 in the morning, I've found the service to be on-target, patient, and polite. Extremely reliable and knowledgeable, in language I can understand. Directions I can follow.

And when all else fails, the screen-share feature has even given me a few lessons in what to do in case the same problem should happen again.

I cannot speak more highly of this service. Wholeheartedly support and recommend.

My experience with BCompTecH is excellent. I am impressed with the service and professionalism of your experts. I have recommended your services to third parties for that reason. Keep up the good work!

Try a service called BCompTecH. They are able to remotely enter your computer, diagnose the problem and repair the problem for you.

Try a service called BCompTecH. They are able to remotely enter your computer, diagnose the problem and repair the problem for you. [as long as you can keep open a web connection]. It is amazing to see them take control of your mouse and do repairs for you, for example they can edit the registry or update your drivers, etc. You pay on a yearly basis for unlimited use of this service. I do not believe Ask Dr. Tech has this type of capability.

I'm up and running again. Thanks!

Your quick, intelligent and effective response is appreciated - I have recommended your service to several of my friends.

Hopefully I won't need your service again, but if I do, I know I can count on BCompTecH to solve my problem.

Thanks again.

Thank you!

The work you have done has brought my [PC] resources up to 90%. It helped a lot. Thanks again.

May God bless you!

Thanks very much, as always. I am impressed with your service: BCompTecH is really an exception!

This is a message to Joseph, his supervisor, and your company.

When I first signed up for your service, I was not happy as I thought it was real-time, by phone. I have never been in a chat room and had no idea how it worked. Along that line, you might want to give potential subscribers some kind of instruction link to explain.

Anyway, I worked with Joseph most of the day and he was RELENTLESS IN FINDING, TRACKING DOWN, AND FINALLY SOLVING MY PROBLEM. NOT ONLY AM I GOING TO EXTEND MY SUBSCRIPTION, BUT WILL EMAIL YOUR LINK TO OVER 600 INSURANCE SALESPEOPLE IN THE ORGANIZATION FOR WHICH I WORK ... MOST OF WHOM ARE NOVICES IN COMPUTERS, LIKE ME. I AM SURE YOU WILL GET MORE BUSINESS FROM THEM ... AND DESERVEDLY SO!!!

THANK YOU FOR YOUR FINE SERVICE AND FOR JOSEPH.

Thank you again.

Great. Thank you very much. Great product and service! Thanks...

One final note, then I am closing. When I close a question, it asks me if I am satisfied with the assistance I got. I wish there were more options, because a simple yes or no is not sufficient. You techs have gone above and beyond the call of duty on every problem I have encountered. There needs to be something that goes beyond just yes.

Looks great, I want to thank you Elvira for your help, this company was suggested by a friend and my first time calling in a problem, and I think your company is great. Can I send a letter or comment on how you did a great job?

Absolutely dead-on my friend! When this began, the first thing I did was uninstall InCD. I guess I was on the right track. I just didn't realize how deep some programs have their claws into the OS.

Anyway, thanks loads. I should have contacted you before I spent the cash on that new drive I obviously didn't need.

Thanks again, I'll keep that little icon on the desktop for emergencies and go back to those forums where no one had a clue and tell them to log onto BCompTecH!

The speed certainly has improved! Briefly, what was the problem? Thank you for the excellent service.

Excellent! I think I am finally getting the hang of this. I'll close the call now. Thanks for your help!